Refund & Return Policy

1. Custom Products — No Refunds

All products sold by Ola Blou Printing are custom-made to order. Because every item is individually printed based on your specific design, color, size, and personalization choices, we cannot accept returns or issue refunds on completed orders.

This includes but is not limited to: t-shirts, jerseys, team uniforms, stickers, posters, banners, signage, and any other printed products.

2. Design Placement & Preview Responsibility

Before submitting your order, you are provided with a live preview of your shirt design, including front and back views. By submitting your order, you confirm that:

• The design preview accurately reflects what you want
• The text, numbers, names, and positioning are correct
• The shirt color, size, type, and quantity are correct
• Any uploaded images are of sufficient quality (minimum 300 DPI recommended)

Ola Blou Printing is not responsible for orders placed with incorrect information, misspelled text, wrong sizes, or low-quality uploaded images. Please double-check your preview before submitting.

3. Defective or Damaged Products

If you receive a product that is defective due to a printing error on our part (e.g., wrong color printed, design printed on the wrong side, physical damage from production), please contact us within 48 hours of receiving your order.

To file a claim, email order@olablou.com with:

• Your order number
• Clear photos of the defect
• A description of the issue

We will review your claim and, if the defect is confirmed to be our fault, we will reprint and replace the affected item(s) at no additional cost. We do not offer cash refunds — only replacements for confirmed production errors.

4. Order Cancellation

You may request to cancel your order before production begins. Once an order is marked as "In Production," it cannot be cancelled. To request cancellation, contact us immediately via email or WhatsApp.

If cancellation is approved before production:

• Bank transfer payments: A full refund will be issued to the original account
• Online payments (Sentoo): A full refund will be processed through the original payment method

Cancellation requests after production has started will be denied.

5. Color Variations

Due to the nature of digital printing, slight color variations between the on-screen preview and the physical product may occur. These variations are inherent to the printing process and are not considered defects. Different screen settings, monitor calibrations, and fabric types can affect how colors appear.

6. Size Exchanges

We do not offer size exchanges on custom-printed products. If you are unsure about sizing, please refer to our size guide or contact us before ordering. For team orders, we recommend ordering a sample first.

7. Delivery Issues

If your order is lost or damaged during delivery, please contact us within 48 hours of the expected delivery date. We will work with the delivery provider to resolve the issue and, if necessary, reprint your order.

8. Contact Us

For any questions regarding this policy or issues with your order:

Email: order@olablou.com
WhatsApp: +5999 528 1958
Website: olablou.com